Were BA right to cancell all flights?
Last week, British Airways made the decision to cancel all flights out of Heathrow for a 24-hour period. This was based on the best information available to them on predicted weather and airport readiness.
They received a mixture of plaudits for clarity and complaints for premature cancellations.
Having heard the extensive complaints about lack of information, confusion and damaging mis-information, I take the view that BA made the right choice.
Dealing with a cancelled flight, the missed connections and the lost days of the holiday are horrible but are better handled from home that from the floor of an airport. Subjecting young children to the pandemonium of an airport refugee camp is another step too far.
People went to the airport in desperation not to miss a flight that might be going. Lack of clear information made the problems worse, appalling road conditions combined with parking and waiting restrictions made it impossible.
So, a tough call but I think BA made the right decision.
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Susan M, Canterbury
4 January 2011, 05:07PM
I agree with BA as well. I would much rather wait at home than be stuck at the airport. Information was generally unclear and unreliable.
20 January 2011, 12:54PM
Just read this article and, yes, I agree. I think BA took the right decision.
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