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Compensation still not received one year on from Volcanic Eruption
One year to the day of eruption of the volcano in Iceland and thousands still out of pocket.
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Kayte Platts Thursday 14 April 2011 |
It is one year on, and according to a report out today the statistics connected with the eruption of the Eyjafjallajokull volcanic glacier in Iceland exactly one year ago are incredible.
Ten million people were affected, and a hundred-thousand flights were grounded. However, according to the latest report thousands of people who were caught up in the disruption are still out of pocket as a direct result.
Some of those who found themselves stranded at foreign airports in April last year have been contacted and to them the airlines' claims that all the compensation requests have been settled are false.
The problem is that the regulations around those requests are not straightforward and remain unclear. Airlines should have paid out for accommodation and food expenses while people were stranded, but they have not done so in all instances.
Airlines deny they are liable to pay the expenses of those who decided to make alternative arrangements in order to get home be it by land or sea.
Some insurance policies did pay as a 'good will gesture', whilst others did not.
All in all it is a mess, and the European Commission's decision this week to review their own regulations is a welcome one, and long overdue.
| Comments | Post a comment |
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Thomas Davies 14 April 2011, 01:03PM | |
I think anyone who gets any sort of compensation from the ash disruption is lucky. | |
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Jane Gordon 19 April 2011, 01:50PM | |
What is the point of these laws and initiatives form the EU if they are not enforced? Our authorities seem to have taken to the straight banana and metric rather than imperial crusades with vigour. Why can they not help ordinary people pursue these late-paying companies. | |
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Ken Blane, Stiockport 24 April 2011, 12:35PM | |
This is a case where the rules that govern the compensation process should be properly enforced. I accept that there were volume problems aftervthe snow and after the ash, but that should now be a thing of the past. | |
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Mary Turk 24 April 2011, 11:51PM | |
Why don't you publish a list of the worst performing companies? | |
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