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07 February 2012 | Sign In
Delays after security alert
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Jasper Kelly Tuesday 24 August 2010 |
I received an email the other day from a passenger that was held up at Luton at the end of July following a security scare. Her complaint was not that there had been a security scare nor that it was a false alarm. Her concern was the delays and apparent confusion that followed.
It seems that a passenger had a bottle of cleaning fluid in his checked in luggage and the fluid leaked. Quite properly, security investigated, the bag was removed and the passenger was arrested on suspicion taking an illegal substance on board a plane.
According to my correspondent, confusion then reigned for some two hours with check-in suspended and passengers left without much in the way of information. She says that there did not appear to be a clear process for standing down after the event and security staff seemed to be as much in the dark as the passengers.
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Peter Lambert 17 September 2010, 02:22PM | |
I have been in a similar position. The alert seems to be very efficient but, in my case, there really did not seem to be any clear method for bring the matter to an end. Surely, there must be a relatively simple solution to this. | |
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Dave Blewer 20 January 2011, 10:47AM | |
It must be hard for the authorities to know when to sound the all clear but there is no excuse for unnecessary delays. There must be written and tested procedures but the evidence always points the other way. No one ever seems to know anything. Support staff in uniform seem as clueless as us the customers. | |
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