Airline passenger news and views

I have been learning about liability and, as it says in the small print, non-attributable fault. Of course, none of this applies in Jennifer's case. It was the taxi driver who was at fault, he took her bags, his job was to put them into the boot of the car and not leave one of them all alone on the pavement.

Yes, he was about to be hassled by one of Gatwick's finest traffic regulators and, yes, he had been waiting longer than permitted because Jennifer needed that final shot of shopping adrenaline. But it must be his fault, must it not?

I love her dearly but Jennifer can be a bit dippy and even she says there was some confusion over whether the bag was to go into the boot or whether she wanted it with her in the car. In the event, both Jenn and the driver seem to have assumed that the other had taken responsibility.  Somewhat annoyingly, the bag contained the one item of last minute indulgence that caused her late arrival in the first place.

So, who does Jennifer blame? or more pointedly, from whom does she claim the cost of her so lately acquired purchase?

The taxi firm are supporting their driver and say that it is the passenger’s responsibility to check that all baggage has been loaded.  Jenn says that is ridiculous but Marcus (my barrister fiancé) takes a typical male view and says that there is an argument and what about if Jenn had left the bag on the trolley and not actually given it to the driver – he is so infuriating, I really do not know why I bother asking him.

Having shared at least two bottles of wine discussing this, my friend Jenn is now ready to explore whether her credit card company might be willing to cough up. I sense this is a story to be continued.