Airline passenger news and views

I feel very sorry for all the people stuck at our Heathrow refugee camp just before Christmas.

I am also somewhat bemused by the rules, or perhaps more correctly, the effect of the rules on the order of departures. 

As I understand it, people with confirmed bookings for cancelled flights on say, the Sunday, may have slept two nights on the floor and then, on the Tuesday, were forced to watch as newly arriving passengers departed without delay.

Clearly, the Tuesday people had tickets for flights that were actually departing. The Sunday people had lost their flights and would have to wait until seats became available.

I have no complaints about this and it is probably the only course that the airlines can follow. However, part of me does wonder if, once things get as bad as they did, some form of emergency rescheduling might become necessary.  I know this would have to be handled on a case by case basis and so would be inherently unfair and open to yet more criticism.

I really do not have any answers but I feel embarrassment that our premier airport has been shown to be so inept again.