Airline passenger news and views

I know what you mean about crap telephone call centres, they just drive you mad and, I think, hope to drive you away. For British Gas, British Telecom etc customer loyalty is just for mugs. The best deals are for 'new customers only'.
Of course the Virgin letter is part of their marketing campaign but it is nice that they even think it worthwhile to say thank you or even recognise you as a customer.

I too like Virgin Atlantic and have been very pleased with the service from the flying Club.
Too few companies even recognise customer loyalty. There is a current TV advert in which one company claims to give the same deal to existing customers.
The world has gone topsy turvey, loyalty used to mean something.
Anyway, good for Virgin is what I wanted to say.

I also received the very same email from Virgin Atlantic. As commented above nowadays loyalty seems to have virtually disappeared. I consider myself to be a loyal hard working person and treat people how I would expect to be treated, but unfortunately do not appear to receive the same treatment back. I was recently taken to a top class London restaurant only to be treated by the staff there like crap, the world has gone barmy!

Virgin has the right idea. They have admitted that things have been tough and some may say that a short email is just a cheap marketing gimmick, but I think at least it shows that they are actually thinking about us customers.

I think Virgin are excellent. I have always found their willingness to listen and try to comply with customers wishes. I have always experienced good customer service.

Virgin has got it right. They are the one airline that actually seems to truly care about the level of service they provide. I have only experienced top-level service and am willing to pay a slightly higher fare to receive it.

I have travelled on many occasion with Virgin and have to say their level of customer service is fantastic. It could be seen as a marketing campaign but even so it shows that they care about the customer.

Living near Heathrow, we normally fly BA for convenience (or other LHR based airlines). Going to Cuba, our package offered us direct flights from Gatwick using Virgin. Whilst both sets of staff were/are professional, the cheerfulness and willingness to go the extra mile by all who worked for Virgin Atlantic was very noticeable. It was definitely worth braving the M25 to Gatwick and, for longhaul flights in Economy Class, the whole experience was so much better than with BA.

I am a believer that like most things in life you get what you pay for. This is definitely what I have found when travelling with Virgin, the level of customer service is fantastic and well worth the extra money.